Shipping & delivery.

Making time comes first

Almost everything we make is made to order, so the clock starts when the piece is finished rather than when you order it. We give you a firm date for completion in writing before you commit, and we would rather quote a longer date and meet it than a shorter one and miss it.

Dispatch

Once a piece is finished and has passed our own check, it is packed and dispatched within [DISPATCH DAYS — TO BE CONFIRMED] working days. We tell you when it leaves.

Delivery across India

We deliver anywhere in India. Transit time and cost depend on where the piece is going, so delivery is quoted with the piece rather than stated as a single figure here. A chair going to Gurgaon and the same chair going to Guwahati are not the same job, and pretending otherwise would mean one of you paying for the other.

You will have the delivery cost and an expected window in writing before you pay anything.

Collection from the studio

You are welcome to collect instead, at no delivery cost, from B-199, Mansarovar Garden, New Delhi 110015. Tell us when you are coming so the piece is ready and someone is there to help you load it. Bring a vehicle that will take it — we will tell you the crated dimensions in advance.

Packing

Pieces travel crated or wrapped according to what they are and how far they are going. Carved and upholstered work is protected at the corners and edges, which is where furniture takes damage in transit.

When it arrives

Check the piece before the delivery team leaves if you can. If anything is damaged in transit, tell us within 48 hours with photographs of the damage and the packaging, and we will repair or replace it at our cost. The full terms are in the refunds and cancellations policy.

Installation

Fitted work — wardrobes, kitchens, panelling — is installed by the people who built it, and installation is quoted with the job. Loose furniture is delivered assembled unless the piece or the staircase makes that impossible, in which case we say so beforehand.

Questions before you order

Ask. Call the studio on +91 95603 86039 or write to globel@aakarstudiointeriors.com. We would rather answer a delivery question in advance than have it become a problem on the day.